Store Location

3852 Red Dog Road
Charlotte, NC 28202

Email: [email protected]

Refund Policy

Thank you for shopping at TrendFlexi. We want to ensure that you have a satisfying shopping experience with us. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

Eligibility for Refunds:

Items must be returned within 15days days of delivery.
Items must be unused, in their original condition, and with all original tags and packaging intact.
Some items, such as intimate apparel, swimwear, and personalized or customized products, may not be eligible for returns due to hygiene or customization reasons. Please check the product description for specific details.
Return Process:

To initiate a return, please contact our customer support team via email or phone within [number of days] days of receiving your order. Provide us with your order number and a brief explanation of the reason for the return.
Our customer support team will guide you through the return process, providing you with the necessary instructions and a return authorization number (RMA) if applicable.
Please ensure that the item is securely packaged to prevent any damage during transit.
You are responsible for the return shipping costs, unless the return is due to our error or a defective product.
Refund Options:

Once we receive and inspect the returned item, we will process your refund.
Refunds will be issued in the original payment method used for the purchase.
Depending on your payment provider, it may take some time for the refund to be reflected in your account.
Non-Refundable Items:

Certain items may be non-refundable or subject to specific conditions:
Gift cards or promotional vouchers are non-refundable and cannot be exchanged for cash.
Shipping fees, if applicable, are non-refundable.
Returns that do not meet our eligibility criteria may be subject to a partial refund or store credit at our discretion.
Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.
We will arrange for the return of the item at our expense and offer you a refund, exchange, or store credit, depending on your preference and product availability.
Please note that our refund policy is subject to change without prior notice. We recommend reviewing this page or contacting our customer support team for the most up-to-date information regarding our refund policy.

If you have any further questions or require assistance regarding returns or refunds, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.

Thank you for choosing TrendFlexi. We appreciate your support and look forward to serving you again in the future.

Location : 3852 Red Dog Road
Charlotte, NC 28202

Mail : [email protected]